Account & Data Deletion
账号与数据删除
1. Two ways to delete
You can delete your Mylus account in the app, or by email if you cannot open the app. Deletion is permanent. This page is the public instruction Apple and Google require in addition to in-app deletion.
2. In the app
Open Mylus → Profile → Delete account. If your account has an email address we can write to, we send a one-time code to that address and delete only after you enter it. If you signed in with Apple and hid your email, there is no inbox we can reach — confirm with Sign in with Apple again instead. A logged-in session alone is not enough.
3. By email (no app needed)
From the email address you used to register or sign in, write to [email protected]. Use the subject Delete my account and say clearly that you want the account and all associated data deleted permanently. After we verify it is you, we process the request within 7 business days.
4. What is deleted
We permanently delete your account (email and sign-in links such as Apple or Google), training profile, body and health/injury data, generated plans, workout check-ins, feedback, AI-coach messages, and derived coaching preferences (including any name you asked the coach to use).
5. Subscriptions are not cancelled automatically
Deleting the Mylus account does not cancel an App Store or Google Play subscription. Billing continues until you cancel in that store's subscription settings. We cannot stop Apple or Google charging from our servers.
6. What may be retained
We do not keep data that identifies you after deletion, except where the law requires it. A small amount of anonymized technical or crash-log data that cannot identify you may be kept for up to 30 days for security and debugging, then deleted automatically.
7. Contact
Questions about deletion: [email protected].
1. 两种删除方式
你可以在应用内删除 Mylus 账号；若无法打开应用，也可以发邮件申请。删除不可恢复。本页是苹果与谷歌商店要求的、应用内删除之外的公开说明。
2. 在应用内删除
打开 Mylus → 我的档案 → 删除账号。若账号有我们可以写信的邮箱，我们会向该邮箱发送一次性验证码，只有你输入验证码后才会删除。若你使用 Apple 登录并隐藏了邮箱，我们无法向收件箱发码——此时需再次通过「通过 Apple 登录」确认身份。仅凭已登录会话不足以删除。
3. 通过邮件（无需打开应用）
请使用你注册或登录时所用的邮箱，写信至 [email protected]。邮件主题：申请删除账号。请明确写出你要求永久删除该账号及所有关联数据。我们核实身份后，将在 7 个工作日内处理。
4. 将被删除的数据
我们将永久删除你的账号（邮箱以及 Apple / Google 等登录关联）、训练档案、身体与健康/伤病数据、已生成的训练计划、训练打卡、反馈、与 AI 教练的对话，以及派生教练偏好（包括你要求教练使用的称呼）。
5. 订阅不会自动取消
删除 Mylus 账号不会取消 App Store 或 Google Play 订阅。在你于对应商店的订阅设置中取消之前，商店仍会继续扣费。我们无法从自己的服务器停止苹果或谷歌向你收费。
6. 可能被保留的数据
删除后我们不会保留能识别你身份的数据，法律要求保留的除外。出于系统安全与排错，极少部分无法识别个人身份的匿名技术或崩溃日志可能保留不超过 30 天，之后自动销毁。
7. 联系方式
与删除相关的问题：[email protected]。