法务 · LEGAL

Account & Data Deletion

账号与数据删除

Last updated: 2026-09-14

Mylus is operated by Xu Zhenyang (徐振洋), an individual developer based in China, who is the controller of your personal data ("Mylus", "we", "us"). Contact: [email protected].

1. Two ways to delete

You can delete your Mylus account in the app, or by email if you cannot open the app. Deletion is permanent. This page is the public instruction Apple and Google require in addition to in-app deletion.

2. In the app

Open Mylus → Profile → Delete account. If your account has an email address we can write to, we send a one-time code to that address and delete only after you enter it. If you signed in with Apple and hid your email, there is no inbox we can reach — confirm with Sign in with Apple again instead. A logged-in session alone is not enough.

3. By email (no app needed)

From the email address you used to register or sign in, write to [email protected]. Use the subject Delete my account and say clearly that you want the account and all associated data deleted permanently. After we verify it is you, we process the request within 7 business days.

4. What is deleted

We permanently delete your account (email and sign-in links such as Apple or Google), training profile, body and health/injury data, generated plans, workout check-ins, feedback, AI-coach messages, and derived coaching preferences (including any name you asked the coach to use).

5. Subscriptions are not cancelled automatically

Deleting the Mylus account does not cancel an App Store or Google Play subscription. Billing continues until you cancel in that store's subscription settings. We cannot stop Apple or Google charging from our servers.

6. What may be retained

We do not keep data that identifies you after deletion, except where the law requires it. A small amount of anonymized technical or crash-log data that cannot identify you may be kept for up to 30 days for security and debugging, then deleted automatically.

7. Contact

Questions about deletion: [email protected].